Learn to Thrive

Minimise fallout from an unhappy customer interaction

Unhappy customers are a fact of life in business. As customers, we’ve all been there ourselves… perhaps a product didn’t stack up to our expectations, maybe delivery was frustratingly delayed,…

2021 Risks and Opportunities

With the borders between the State and Territories all but open and 2021 in sight, there is a hunger for a return to ‘normal’. The recent Westpac-Melbourne Institute Index of…

Christmas Period Entitlements

Over the Christmas period many businesses close their doors for a well-earned break and take time with their family. As a business owner you need to consider Fair Work rulings on directing employees to…

Planning your 2020 work Christmas party

Each year articles are written about work Christmas parties. Usually it is information based on Fair Work Legislation and FBT. This year, being the year of the pandemic, you need to consider COVID restrictions pertaining…

How can my business participate in the Dine & Discover NSW vouchers?

The NSW Government recently announced an “Out and About” voucher program to help stimulate the economy. The scheme has settled on the official title of "Dine & Discover NSW". The…

A new dawn – planning for 2021

Last summer the country was on fire. Was it only last summer? For many of us it seemed so long ago.  We could divide the country into two categories. Those…

How does an accountant save you money

Turning a profit will be high on your list of goals as a business owner. And if you want to generate the best margins, that means keeping an eye on…